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Be a Rock Star, find your Passion!

I just climbed off a plane coming home from the Bahamas where I spent the last few days with my company’s top sellers at our Presidents Club. Days before, I had flown directly from the CenturyLink Ascend event held in San Diego, California. The event had a wonderful...

CONTACT CENTERS IN THE CLOUD: SMART WAYS TO MANAGE THE SALES CYCLE

Cloud-based contact centers are big business, as discussed at a jam-packed session underwritten by master agent CarrierSales at the 2016 Channel Partners Conference & Expo. Yesterday, I revealed market drivers and target acquisition advice gleaned from the session....

THE CLOUD CONTACT CENTER: CALL IT A CHANNEL OPPORTUNITY

Many channel partners know that just selling circuits doesn’t pay the bills anymore. What’s not always so clear is how to fill in the gaps. One hint: A recent report by research firm Frost and Sullivan on contact center modernization predicted that the cloud contact...

Why Should You Use Co-location Communication Services?

What is Co-location? Statistics show that more than $700 billion flows through global internet sales, and more than 73 percent of all people prefer to conduct business online when compared to a brick-and-mortar building. With this information in mind, business owners...

Ten Common Urban Legends About Cloud Computing

As the popularity of cloud computing continues to grow, so do the urban legends around it. These 10 common urban legends about cloud computing are imaginative but untrue.  The Cloud Is for Geeks Anyone can use the cloud for personal data storage. Many individuals do...

The Role of Cloud Computing in Network Services

As the Internet brings the world together, network services are attempting to ensure the maintenance of safety and efficiency. For businesses big and small, telecommunications is changing the way they interact with customers and clients as they attempt to gain every...

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